

We will arrange a drop shop service so you can drop off your parcel to a drop shop near you or alternatively we will organise for your parcel to be collected (Monday to Friday during business hours). Please contact us within 7 days of receipt of your order to notify us of any problems. Your order has arrived damaged/faulty or is not as described The Basket Company, Unit 15, Endeavour Business Park, Crow Arch Lane, Ringwood, Hampshire, BH24 1SF Please complete the section at the bottom of your delivery note and return this together with your order to: Items must be returned unused and in a saleable condition. I am afraid we are not responsible for items lost in the post. It is advised that you send your returns back using a recorded delivery service or at the very least to get proof of posting from the post office. Upon receipt of the return, your refund will be processed within 7 working days. To find out more about using a drop shop service, you will need to contact us so we can advise you of the cost and email you a drop shop label with a list of drop shops near you where you can drop off your parcel to be returned to us. There is a charge for this service, however it often costs less than using other courier options.

However, you will have to pay the postage costs of returning your order.
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You will receive a full refund (including your original delivery cost). All returns must be received by us within 14 days of receipt of your order. Just contact us via phone or email within 7 days of receipt of your order to notify us of your intent to return your order. You’ve received your order and it’s not quite what you wanted

Further more detailed information is also available within our Terms and Conditions. If you would like any further information or have any questions please call us on 01202 422600 (Mon-Fri 9am-5pm) or use our contact form. We have a fully encrypted website and have an SSL certificate. We take the safety and security of all our customers very seriously. If you wish to make a payment over the phone please call us on 01202 422600 (Mon-Fri 9am-5pm), we're here to help.Įvery effort has been made on this website to ensure that shopping online is safe and secure. We will charge your credit or debit card once you have completed your order with us. We accept major credit and debit cards, including VISA, VISA Electron, Maestro and Mastercard, through our secure payment gateway. Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands UK Mainland - mainland England, Wales, Scotland (southern & central)
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NOTE: Free Standard delivery on all orders over £100 UK mainland only. ** Place your order on any day for Saturday delivery, but if you order on a Friday then it must reach us by 2pm * Business day = Monday to Friday - excludes weekends and public holidays. Order must be placed before 2pm on a business day*.
